Privacy Policy for use of the Goodera Host Hub Mobile App
Thank you for using the Goodera Host Hub mobile app which is
hosted and provided by Nextgen Impact Inc. d/b/a Goodera
(“Goodera”), with such hosting and provision and use
provided to you by and contracted directly with Goodera outside
of India and such hosting and provision and use provided to you
by Nextgen Project Management Systems Private Limited on behalf
of Goodera in India (such applicable contracting party,
“Company” or “we” or “our”
or “us”). The platform can be accessed through
several products and services including websites and mobile
apps. (hereafter referred to as “platform”,
“products”, “services”,
“systems” or “software”).
Privacy and security of users’ personal information is
Goodera’s top priority. This Privacy Policy explains
principles and practices related to our collection, usage,
storage, security, sharing, terms of Service. Your usage of
Goodera products and services assumes full agreement with terms
outlined in this document.
Individuals allowed to use the platform through formal
agreements with Goodera are hereafter referred to as
“hosts”. Only users authorized by Goodera must use
the platform. These users may be internal employees of Goodera or any other user Goodera authorizes to access the
platform.
Information we collect
We collect information about you when you directly provide it
to us through our products or services, or individual authorized by you provides
it to us on your behalf or when it is automatically generated
through your usage of our systems.
Information provided by you
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Your registration and profile details provided by you is
required to access and use the platform. This may include
email, username, password authentication, name, profile
photo, address, phone number and other details displayed in
“My Events” and “Profile” sections
of the platform.
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Content entered by you into the platform while using it.
Examples of such information include images for various
events, count of attendees for the events, various
checklists, number of kits created on completion of the
event, ratings and feedback etc.Information you choose to
provide automatically through integrations of other Goodera
platform with the Hub Mobile App, single sign on systems and
other IT applications.
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Information you provide us through support channels. This
includes details of issues raised by you when creating a
support ticket (through email or other means) as well as
follow-up details provided during the resolution of such
issues.
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Information provided by you to contacts within Goodera via
email and attachments with the aim of entering, modifying,
cleaning or deleting indicated data within the Goodera
platform on your behalf.
Information automatically generated through usage of
platform
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Device identifiers, IP address
Scope and consent for personal information collection
Wherever information can be used to identify you, we collect
such information only when:
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It is necessary to deliver our product current features and
services, is necessary for their future improvement or is
required for legal and contractual reasons.
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You give us your consent to do so directly.
Use of collected information
Goodera only collects information that is necessary to deliver
product features, customized and easy user experience, security,
maintain direct communication channels with users and perform
R&D necessary to improve future value and security of its
products and services. Specifically, we use this information for
the following purposes:
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Provision of promised product features. Examples of such
features include assignments of events and tasks to hosts,
displaying analytics and visualizations on dashboards with
Goodera
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Personalization of user experience. For example, when you
sign into the Goodera platform using your email address, we
identify you and show you information and actions relevant
to you.
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For research and development required to enhance future
value and security of the platform. For example, we may
analyze patterns of actions among multiple users and build
features that can facilitate performing such actions. We may
also build statistical models of data entry and platform
usage in order to proactively identify and address data
quality anomalies and potential security threats.
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To establish a direct communication channel with you we
collect email addresses in order to directly send you
important messages. Examples of such messages include sending system generated OTP for login
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To provide analytics required by our Company management for
managing and improving the business processes our products
help automate.
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For customer support. We review and understand details of
issues raised by you, seek more information if necessary to
resolve such issues
For making payments to users. Since the users are paid for
hosting events we have to provide regular data to the Finance
department for processing of payments to the users which will
happen outside the application.
Security and storage of personal information
Security
Goodera uses industry standard technology and best-practices
designed to help keep your personal information safe. Key
security measures include (but are not restricted to) robust
encryption of all information transferred in and out of the
platform, anonymization and encryption of sensitive information
stored within the platform, strict access control of data and
actions based on permissions assigned to a user, extensive
logging and monitoring of activity within the platform,
proactive testing and hardening of all our systems,
security-aware processes, employee screening and training etc.
We also ensure on a reasonable commercial efforts basis that any
agent or third party that we employ complies with the same
security standards as us for the protection of your data.
While we implement safeguards designed to protect your
information, it must be understood that no security system is
impenetrable due to the inherent nature of the Internet.
Storage
We use state-of-the-art cloud infrastructure providers to
deliver our products and services as well as store data. We
retain user and customer data within our systems only until
there is a valid business or legal reason to do so. The actual
duration of storage depends upon the kind of information as
mentioned below. Beyond this period we either permanently delete
or anonymize your information. This happens separately for each
medium of storage (e.g. databases, logs, backups etc.) depending
upon the appropriate schedule for the medium.
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Your profile details are retained while you are a user of
the system and for a reasonable period beyond that in case
you want to re-activate your account. We may also retain
some of this information if it may be required to comply
with our legal obligations, to resolve disputes and to
enforce our agreements. Where we retain information for
product improvement and development, we take steps to
eliminate information that directly identifies you, and we
only use the information to uncover collective insights
about the use of our products, not to specifically analyze
personal characteristics about you.
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Images captured by you or provided to Goodera via emails
that is not profile detail of users is deemed property of
the client. After updating of such images and/or at the
termination of agreement, such information may be provided
back to the client, deleted or retained for an agreed period
of time depending upon client’s instruction. If no
specific instruction is provided this information is
retained for a reasonable period of time to allow
reinstatement and, thereafter, anonymized or deleted.
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Information provided through support channels is retained
for a reasonable period after closure of support tickets to
allow referencing in case of re-opening of cases or creation
of related cases. Thereafter, information necessary for
contractual enforcement and support statistics is retained
while the remaining details are deleted.
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Automatically generated information is anonymized and
retained forever for R&D and future improvement of
products.
Sharing of personal information with third parties
Goodera does not sell your information to advertisers or other
third parties. However, in order to provide a good user
experience and deliver necessary product features we sometimes
needs to integrate or partner with selected partners and in such
cases some information may be shared with them.
Whenever we do so we ensure that these third parties are
reputed, deliver value adding services and have the same level
of security controls in place that we do. We also minimize the
information that must be shared.
Following are the situations in which your information is
shared with third parties:
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Through use of infrastructure provided by cloud providers.
We deliver our products and services through
state-of-the-art cloud providers and use their
infrastructure to store data.
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For support helpdesk. We use email service providers
(Google) for support and the email service provider has
access to user contact details (primarily email address) and
details of the support cases.
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For analytics. We use reputed internet services for
collecting data about usage of our products with the
intention of analyzing and improving user experience and
product features over time. Wherever possible we anonymize
personal information.
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For providing useful product features that already exist in
other reputed products, we may partner with respective
companies and integrate their products with ours. This may
involve sharing of some information depending upon the
feature.
Sharing of data for legal or regulatory reasons
Goodera cooperates with mandated government and law enforcement
agencies whenever necessary. We will disclose any
information about you to government or law enforcement officials
if we believe it is necessary or appropriate to respond to
claims and legal process, to protect our property and rights, to
protect the safety of other persons or to prevent or stop any
illegal, unethical or legally actionable activity.
Business transfers
Goodera may sell, transfer or otherwise share some or all of
its assets in connection with a merger, acquisition,
reorganization or sale of assets or in the event of bankruptcy.
Should such a sale or transfer occur, management of all
data stored by Goodera including your personal information will
be transferred to the relevant entity.
International transfer of personal information
We collect information globally and primarily store that
information in the Germany, India and United States. We may
transfer, process and store your information outside of your
country of residence, to wherever we or our third-party service
providers operate for the purpose of providing you the services.
Whenever we transfer your information, we take steps to
protect it.
Accessing and controlling your information
You have certain choices available to you when it comes to your
personal information. Below is a summary of those choices, how
to exercise them and any limitations.
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You have the right to request a copy of your information,
to object to our use of your information by providing a
valid reason, to request the deletion or restriction of your
information, or to request your information in a structured,
electronic format. You can do so by sending a request
to Goodera support email.
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You may access your personal information by signing into
the platform and accessing “My Event” sections
at any time and Update your profile details by reaching out
to Goodera support.
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You may deactivate your account at any time by contacting
Goodera support.
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You may opt out of receiving majority of system
notifications from us by using the unsubscribe link within
each email or updating your notification preferences within
your account or by contacting Goodera support. Even after
you opt out from receiving some or all notifications we will
continue to send you important messages related to product
updates, changes in terms and privacy clauses, security
related alerts and requests and any other notifications with
contractual or legal relevance.Your request and choices may
be limited in certain cases. For example, if fulfilling your
request would reveal information about another person, or if
you ask to delete information which we are permitted by law
or have compelling legitimate interests to keep. Where
you have asked us to share data with third parties, for
example, by installing third-party apps, you will need to
contact those third-party service providers directly to have
your information deleted or otherwise restricted.
Your responsibilities
You are required to use the Goodera platform in a manner that
is lawful and compliant with policies of Goodera. The platform
provides extensive data collection and analysis functionality. A
user can decide what information he/she want to store in the
system. Users are required to take necessary consent and
security measures when they use such tools before storing
personal information about others or before storing any other
sensitive data. Goodera is not responsible for legal,
contractual or policy violations resulting from the intentional
or unintentional misuse of Goodera functionality by the users of
the platform.
Changes to this policy and additional terms
We may change this privacy policy from time to time. We will
post any privacy policy changes on this page and, if the changes
are significant, we will display a prominent notice on product
home page or send you an email notification. We encourage you to
review our privacy policy whenever you use the platform to stay
informed about our information practices and the ways you can
help protect your privacy.
Links to other websites and apps
We may provide links to other websites for your convenience and
information. These sites may have their own privacy
policies in place, which we recommend you review before using
them.
Data Protection Office contact details
For further clarification about privacy matters, reporting of
issues, guidance, suggestions for improvement etc. you may reach
Goodera’s Data Protection Officer at any time at
privacy@goodera.com.
Following are full contact details:
Data Protection Officer
Nextgen Impact Inc
c/o Nexus Venture Partners
3000 Sand Hill Road, Building 1
Suite 260 Menlo Park, CA 94025
Phone: +1 (617) 622-5720
Email: privacy@goodera.com